Purpose - Eliminate redundancy by merging articles related to password management and authentication within LoanPro’s systems.
Update the Helpjuice documentation to reflect the latest security practices and guidelines, making information more accessible and straightforward for users.
Audience
Documentation Team: Writers and editors tasked with maintaining clear and up-to-date Helpjuice content.
Tech Ops Team: Technical experts, including those who have requested updates, focusing on operational security and efficiency.
LoanPro Staff: Employees engaging with the LMS and Secure Payments platforms, requiring reliable and easily navigable documentation.
Tools and Techniques
Comprehensive Content Review: Analyzed current articles to identify overlap and areas where consolidation could improve clarity and usability.
Stakeholder Consultation: Collaborated with technical operations team members to gather specific requests and insights, ensuring the documentation meets both user needs and security standards.
Technical Writing Strategies
Employed a structured approach to propose a more organized and user-friendly documentation layout.
Drafted clear, actionable content aimed at simplifying complex information.
Collaborative Editing Tools: Utilized software solutions for document creation, review, and revision, facilitating team collaboration throughout the proposal process.